I’ll keep this brief, as I’m sure it isn’t that interesting.<\/p>\n
I finally received a reply from Canon on Friday, eight days after submitting my complaint\/support request. The reply was clearly a template, telling me that they were sorry that I had a problem and asking me to define the details of the problem "including any error codes" and to ensure that I was using the correct drivers.<\/p>\n
No mention of a response to my comments demanding a refund.<\/p>\n
So, I hit reply and cut-and-pasted the section from my original email that described the problem whilst adding more complaints about the shoddy level of service, repeating my request for a refund and make a not-so-subtle threat to take the matter to Trading Standards. And guess what? I got an email back telling me that my email could not be dealt with and thanks for trying to contact them.<\/p>\n
Rummaging through the fine print at the bottom of the email, I found a link to a webpage where I could submit my reply using a form. Which I duly did on Friday afternoon. Monday night, still no reply.<\/p>\n
So, Canon, why can’t I reply to your email request for more information by the simple step of hitting "reply" on my mail client? And why can’t you reply quickly?<\/p>\n
I’d seethe, but I can barely bother.<\/p>\n","protected":false},"excerpt":{"rendered":"
I’ll keep this brief, as I’m sure it isn’t that interesting. I finally received a reply from Canon on Friday, eight days after submitting my complaint\/support request. The reply was clearly a template, telling me that they were sorry that I had a problem and asking me to define the details of the problem "including […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17,29],"tags":[],"class_list":["post-6278","post","type-post","status-publish","format-standard","hentry","category-miscellaneous","category-work"],"_links":{"self":[{"href":"http:\/\/grayblog.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/6278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/grayblog.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/grayblog.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/grayblog.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/grayblog.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=6278"}],"version-history":[{"count":0,"href":"http:\/\/grayblog.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/6278\/revisions"}],"wp:attachment":[{"href":"http:\/\/grayblog.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=6278"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/grayblog.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=6278"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/grayblog.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=6278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}