This post brought to you with the aid of string and sticking plasters, as my broadband connection is currently not working. BT’s problem-reporting call system is worse than useless (being told by an automated voice that, as BT are not my broadand supplier, I should contact the company that supplies my broadband *click* – this in spite of the quaterly invoices that BT send me for broadband provision!) and it took me several attempts to get through to a human being – not impressed.
BT have promised me that they will have an engineer to sort this out within 48 hours of it being reported. I reported it early on Saturday afternoon, so I’m already beginning to wonder if I’ve been forgotten or shoved down the queue. Helpfully, I got a call on Saturday evening to tell me that my telephone is ok – well, I knew that already – and the engineer helpfully told me that broadband was nothing to do with him but there was a broadband fault logged on the line.
So things may be a little quiet around here for a while. It’s all shown up how much I rely on my broadband connection, as my work rate has slowed considerably since the failure (which coincided with a big electrical storm during which I’d unplugged all my kit) and there are a bunch of tasks on my to-do list that I can’t do until the nfault is repaired.
In addition, the exhaust has failed on Hels’s car (which also had a puncture last week), so this is proving to be a troublesome week all-round. Harrumph.
EDIT: it turns out that my router has failed – it’s still working as a wireless router but is failing to work as a modem. This is either related to the storm or to heat damage, I suspect, as it runs very hot indeed. I’ve ordered a new LinkSys piece of kit for dabs.com, which should be here in the next day or two. In the meantime, I’m using a BT-supplied modem, but it means that I’m tied to the phone socket by a cable.
FURTHER EDIT: I’m convinced that the storm caused the problem. I unplugged all my kit from the electricity supply, but left the modem connected to the telephone. Our telephone service comes to us via overhead cable. That’ll learn me.