…but I’ve been busy. Possible subjects include:
Watch this space.
Check the accuracy of your statements. Also, check your prices when you claim to offer own brand goods at prices that are lower than branded items.
For example, yesterday I purchased a windscreen wiper blade for Hels’s car from a well-known retailer of car components. The in-store guide and the packaging both claimed that the blade I selected was the correct one for her car. The part was priced at £8.49.
When I attempted to fit the blade this morning, I found that the fitting on the blade was not compatible with that on the armature. Furthermore, the blade supplied was four inches too long. That is not a small margin of error.
This afternoon I went to a dealer of branded parts for Hels’s car. The very helpful proprietor of the firm was able to provide me with exactly the right component – a genuine original component in a box branded with the car manufacturer’s logo – and didn’t need recourse to parts manuals or computers. The charge was £6.93. Therein lies a lesson.
When I returned the incorrect part to the well-known retailer, the member of staff neither apologised for the inconvenience, nor could he believe that it was the incorrect part. After all, his computer told him that it was the right one, so therefore it must be true.
Being downright rude to your customers will not encourage them to place repeat business with you. Additionally, acting in a condescending manner will also lower their opinion of you. Furthermore, when telling porkies to them, it pays to be sure that they are not in a position to know that you are exaggerating.
(Yes, I’m slightly pissed off with a service provider at the moment).
Good news – the garage have been able to look at the car.
Bad news – it isn’t just the clutch cable, it’s the actual plates.
Good news – they have the parts and can fit them this afternoon.
Bad news – BIG bucks. Ouch.
Anyone want to give a grant to the Graham and Hels Foundation for Destitute Couples?
Due to the car breaking down (it’s now at the garage), Monty’s appointment with the vet tomorrow has been postponed. If I find paw marks on the broken clutch cable, I’ll know who to blame.
This is supposed to be the most depressing day of the year, isn’t it? Well, I’m not sure about that, but we are a little pissed off that H’s car has broken down with clutch failure. Bah.
"Sender" of a spam received today: "Hugh Conn".
Who says that spammers don’t have a sense of humour?
Following my post the other day about this, here is a link to the actual blog.
Who knew that umlauts broke RSS?
Subject line of a spam message just received:
(For those that have no idea what I’m talking about, read this Wikipedia entry. I really ought to revive my old email signature that said "all your blog are belong to graybo".)