Today, I have spent more

Today, I have spent more than half an hour on hold to the Indesit spares department, trying to sort out returning my unwanted washing machine part. I think it is possibly one of the worst examples of customer service I have come across in years. And, no, I have no worries about publishing this here.
They have agreed to take the part back, but will only give an 80% refund to cover handling. That, and the £2.77 it has cost to post back, means that I am £8.17 down on the deal. guh.