All I want for Christmas

All I want for Christmas is for O2 to answer the phone.
oh – now they have. Hurrah – new phone ordered, which is a good thing, as my old handset appears to be dying (regular callers please note – if I don’t answer you, I’m not being rude, just incommunicado).
Elsewhere today (can’t say where for obvious reasons) an amazingly good shopping experience where I was called by my name and concluded the transaction with a handshake – how rare!