I’ve just called BT support, and the problem does indeed seem to be a fault with my phone line. So an engineer will be coming out to see me at some indeterminate point in the future.
And, in other encouraging news, my account reckons I’m running a tight ship with PFE – to have such a small loss at the end of the first year of trading is, he reckons, extremely good indeed. Of course, we won’t go using phrases like "technically insolvent" around Hels, as she doesn’t like that sort of thing! But since the principal creditor is me, I don’t think I’ll be calling in my debt any time soon.
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It was always the done thing that you should make a loss first year. We also managed a loss and the principle creditors were me and Kev. I might have to call mine in. :]