Why is it that when I look to upgrade my phone, the handset that I would like has an upgrade cost of £59.99 when, if I were taking out a new contract, the same handset would be free?

One Reply to “Question…”

  1. Because they’ve already got you. Why do they care about you? You’ve only been paying your bills for that past few years… new customers show up on annual reports and make everyone happy.. it’s all about increasing market share, stuff the people who regularly pay their wages!!!

    Sorry, struck a nerve that one!

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