Sorry for the quietitude –

Sorry for the quietitude – busy busy busy, mainly dealing with an idiotic customer who has returned a perfectly healthy plant for no discernible reason, and without contacting us first. So I’m just sending a fresh specimen back, with a note to the effect that the original one would have grown just fine if only you’d left it in the bloody ground!
I don’t mind offering good customer service. But I expect my customers to at least use a little savvy.