Canon cannot?

So, I’ve taken delivery of a shiny new Canon PIXMA MP600R because my old HP multifunction is no longer supported and has no Vista drivers. The Canon does not come with Vista drivers included, but a full set are available from the Canon website. I checked before I ordered, just to be sure.

So, will someone please explain why I have been sat here for four hours trying to get this thing to work? And why, when I call Canon, if I select any option on the menu that would allow me to speak to a human being, I get cut off?

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