Printer news

I’ll keep this brief, as I’m sure it isn’t that interesting.

I finally received a reply from Canon on Friday, eight days after submitting my complaint/support request. The reply was clearly a template, telling me that they were sorry that I had a problem and asking me to define the details of the problem "including any error codes" and to ensure that I was using the correct drivers.

No mention of a response to my comments demanding a refund.

So, I hit reply and cut-and-pasted the section from my original email that described the problem whilst adding more complaints about the shoddy level of service, repeating my request for a refund and make a not-so-subtle threat to take the matter to Trading Standards. And guess what? I got an email back telling me that my email could not be dealt with and thanks for trying to contact them.

Rummaging through the fine print at the bottom of the email, I found a link to a webpage where I could submit my reply using a form. Which I duly did on Friday afternoon. Monday night, still no reply.

So, Canon, why can’t I reply to your email request for more information by the simple step of hitting "reply" on my mail client? And why can’t you reply quickly?

I’d seethe, but I can barely bother.

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