I have some simple advice for you. Don’t ever, ever, ever buy a Canon product. This evening, I have fired off this missive. To say that I’m furious would be an understatement:
Firstly – I have checked with Dell and I have the latest firmware and hardware drivers for my very new and highly specified Vista laptop – and if it runs on my five-year old Dell XP laptop, then there is no reason why it should not run with my newer Vista laptop. I am convinced that the problem lies with your driver software. However, I succeeded, as previously, in copying the settings from my XP laptop (where I installed the MP600R using the supplied drivers) so that I can use the MP600R with my Vista laptop to print over my WLAN. I have no USB functionality and no scanning functionality on my Vista machine – if I need to scan a document, I must boot up my XP machine, scan the document and then transfer it to my Vista machine via a memory stick. This is completely unsatisfactory.
I now have a new issue.
The MP600R will not respond to any instructions from either my Vista machine or my XP machine via WLAN or USB. When using the IJ Network Tool on the XP machine, the printer is “not found” over WLAN. Via USB it is described as “in use”, even when the Vista machine is shut down, there are no print jobs in the queue and the MP600R has been disconnected from the power supply and reconnected in order to reset it.
I have attempted to reset the MP600R via the panel on the machine. It will not permit me to restore or even print the LAN settings (when I press “OK”, nothing happens). If I select “restore settings” from the menu, nothing happens. Clearly the printer believes itself to be busy, but I can not understand why. The laptop is making a status request, but gets no response. There is no paper jam and the ink cartridges are all functioning and adequately filled.
This is a problem with your hardware/firmware. It is not a problem with either of my laptops or my WLAN. Re-installing the drivers is not going to make any difference, I believe, particularly as your Vista driver installer is clearly dysfunctional.
Currently, I am so disappointed with this machine that I would like Canon to collect it from my premises and refund my money – this is no fault of the company who supplied it to me, who did so in a timely fashion and in good faith. So far, I have wasted more than five working days on trying to get it to function properly. I am self-employed and can simply not afford to spend any more time on it. Until now, I have always used Hewlett Packard machines without any problem and I bitterly regret not being loyal to their products.
I have already expressed my dismay to a number of business colleagues. I run one of the UK’s longest-running blogs and have provided a commentary on it there, as well as remarking on the disappointing level of tech support that I have received. As far as I am concerned, this machine is not fit for purpose as advertised and I believe I could take my complaint to Trading Standards.
I look forward to receiving your comments and response.
I’ll let you know what they say. Don’t hold your breath, though.